Privacy Policy - Last Updated August 5th, 2020
We take your privacy seriously
At EDU Doc Support (hereafter "EDS") we take our ethical responsibilities and your privacy seriously, by recognizing that your privacy is important. We have a strong commitment to providing excellent service to all our customers and to visitors of this website including respecting your concerns about privacy. This Privacy Policy discloses the types of personal information we collect, our use of current and former consumer information about, well as the steps that we take to safeguard your information. If you use this site you agree to the terms and conditions of the Privacy Policy in effect at the time of your use. EDS hope that this disclosure will help increase your confidence and enhance your experience w us. Therefore, in compliance with industry standards and regulations enforced typically by the Federal and State Governments, we adhere to the following privacy policy.
Information Collected
When we need to collect personally identifiable information from you to execute the request transaction or provide you with a particular service, we will ask you to voluntarily supply us with the information we need. EDU Doc Support will ask you for information such as, but n limited to, your name, address, telephone number, email address, and demographic information (such as income level and gender) to process your submission.
Browsing Our Website
This website does not collect personally identifiable information from your computer when y browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, EDU Doc Support will not know your name, your email address, or any other personally identifiable information.
Access to Personally Identifiable Information
We will make good faith efforts to provide you access to your personal information upon request. If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete or deactivate same by emailing our Customer Support by contacting us by telephone or postal mail at the contact information listed below.
Access to Personally Identifiable Information
We will make good faith efforts to provide you access to your personal information upon request. If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete or deactivate same by emailing our Customer Support by contacting us by telephone or postal mail at the contact information listed below.
Legal Disclaimer
EDU Doc Support reserves the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce o Legal Notices or other agreements, or to protect our rights, property or the safety of our use or others (e.g., to a consumer reporting agency for fraud protection etc.), and to ensure the security of our network and services.
Service Providers
We require the use of outside companies, or other third parties, to provide certain services including clerical, information processing and shipping services. When you sign up for our services, EDU Doc Support will share only as much information as is necessary for the provision of those services. We require that all third parties, hired by EDS, comply with Privacy Policy in order to keep your information safe and secure. These third parties are prohibited from using or sharing your personally identifiable information for any purpose other than the job they were hired to do.
Business Transitions
In the event EDS goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
Terms & Conditions - Last Updated August 5th, 2020
Terms of Service
An Agreement is entered into between EDU Doc Support (Hereinafter referred to as “Company”) and the Client (Hereinafter referred to as “Client”). For the extent of this agreement the term “Federal Repayment” and extensions of the phrase will refer to the repayment of any monies owed to the Department of Education. Company is not the Department of Education, a lender, a debt consolidation company, or a law firm and does not provide legal advice. Company provides document preparation services to assist consumers who are applying for federal repayment programs using the Department of Education (“DOE”)/approved forms, regulations and or websites. Company i an LLC and for a fee the Company will assist in data collection, analysis, interpretation, presentation of available options and will complete for clients approval, signature and submission all documents required for federal repayment programs offered by the DOE or it servicers. Clients payments for the requested services to Company are in no way to be considered as pay towards any outstanding loan debt obligations and Company does not imply as such.
Full Money Back Guarantee
Company guarantees that its documents will be sufficiently accurate and comprehensive an Company makes no guarantees either written or implied that the outcome of Client’s submission will be satisfactory to client. However, all documents will be properly complete and the entirety of Clients provided information will be used in so that Client should receive the selected Federal Repayment Program/Rehabilitation approval, Discharge, Cancellation, Forgiveness and Monetary Award or acceptance into another DOE-offered program for Federal Repayments using current Lender/Servicers. Company reserves the right in this section to offer a full refund to clients based on successful completion of services but denial Federal Repayment or Benefits. This section shall survive for the duration of this agreement and shall not supersede “Cancellation or Termination Policies”.
Cancellation Policy
The Company’s cancellation policy is designed to exceed state law requirements (for the Client’s protection) and be easy to understand: If you are unhappy, unsure, not interested or do not choose to utilize Company’s services within (72) Seventy-two hours of signing this agreement Client may cancel with no penalty. After 72 hours this agreement will be considered full and binding and Company will have completed work on Client’s behalf. Clie may not cancel this agreement after the 72 hour “Cooling off period regardless of circumstance”. If client chooses to cancel this agreement during the “72 hour cooling off period” client should simply send an email to info@edudocsupport.com or facsimile to the Company requesting cancellation of your contracted service. Refunds are issued and Termination Fees are assessed on a case by case basis and shall be determined based on services rendered and stages completed. Once Company completes its document preparation services and sends documents to Client, Client shall not be entitled to a refund unless Client requests such cancellation within their state statutory cancellation right. If at a time you have questions, please do not hesitate to call or write to us directly. In the event the Client Terminates or Abandons this agreement, Client agrees to work with a designated 3rd party collections or service agency in order to pay any outstanding fees owed to Company.
Termination/Abandonment Fee
The intent of this section is to enforce appropriate communication, however where Company resources are exhausted on unsuccessful Client attempts, Company will place Clients file o a permanent hold until outstanding monies owed are paid through 3rd party collection effort or otherwise. Additionally, this section provides reinforcement of the limitations for a client requesting to cancel this agreement prior to completion of all services.
>Abandonment – Client understands that Company may at any time prior or following the 72 hour “Cooling off period” terminate this agreement or place Clients on a Hold for violations of the Timely Communication of Information policy in section 2. Should client violate this policy, the agreement shall remain in effect and client’s file shall be placed on a hold until Stage 1 fees have been collected (through 3rd party efforts or otherwise”. Company will to the fullest extent of this agreement attempt to communicate with client utilizing all available means. In the event a client does not respond to the 72 hour request then 48 hour request, then the final 48 hour request all services shall be suspended an a final Email Notification of abandonment shall be sent and client. File shall be placed on hold until client re-contacts Company or until outstanding fees are pa in order to move onto the next stage.
>Termination – Client understands that Client may cancel services requested wit no penalty or fee assessment within the first (72) Seventy-Two hours of signing regardless of any work performed on Clients behalf.
Termination/Abandonment Fee (continued)
Client hereby agrees to defend and indemnify Company and any supporting servicer from a against any claims and liability of any nature whatsoever arising out of or in connection with Client’s failure to timely provide requested information to Company, Client’s lack of authority or ability to complete terms of this Agreement, and all other claims arising out of this Agreement or relating to Client’s Federal Repayments and other financial obligations. This Agreement constitutes the entire agreement between the parties. Company makes no warranty, express or implied, as to the fitness of any recommendation it may make to Client arising out of this Agreement. Except for cause, Client unconditionally waives any right of action against Company and support servicer, its officers, directors, employees, agents, brokers and assignees, at law, equity or any other cause of action for any reason, directly, indirectly or proximately believed to arise out of this Agreement, for any damages of any nature whatsoever that Client may incur by reason of Client following any recommendation Company or Client’s failure to follow any recommendation of Company, whether any singula concurrent or series of recommendations are acted upon or not acted upon in whole or in p by Client. This section shall survive any termination of this Agreement.